Automate and Elevate Customer Calls with Conversational IVR and AI Voice Bots
What Is the Voice Solution - and Why It Matters
Our Voice Solution brings together cloud telephony, conversational IVR, AI voice bots, and outbound call automation to handle inbound and outbound calls at scale. It can resolve customer queries, verify identity, route calls intelligently, capture consent, send reminders, and deliver important announcements – all with measurable results.
By integrating with your CRM, helpdesk, or ecommerce systems, our solution turns voice into a fully automated, trackable channel that can cut wait times, improve first-contact resolution, and optimise operational costs.
Key Benefits of Our Voice Solution
- Automated Outbound: Targeted reminders, notifications, promotions, and follow‑ups.
- Faster Resolutions: Smart IVR and routing to the right agent.
- Lead Nurturing: Timely, personalized outbound voice.
- Compliance: TRAI‑aligned calling and consent workflows.
- Feedback: Post‑call surveys for insights.
- Rapid Launch: APIs and no‑code builder.
Our Proven Voice Delivery Process
Discovery & Goal Setting
Identify journeys (alerts, service, lead-gen, follow-up) and KPIs.
System Design & Architecture
Choose cloud telephony/AI bot layers, routing logic, and pacing strategy.
Conversation & IVR Design
Create prompts, multilingual support, and smooth agent escalation flows.
Integration
Connect CRM/ecommerce/helpdesk for order lookups, lead capture, and auto-logging.
Testing & Compliance Check
Validate call volumes, consent capture, throughput, and failover.
Launch & Optimise
Roll out campaigns and refine flows, scripts, and routing based on analytics.
Voice Delivery
What We Deliver
Core Voice Infrastructure
Cloud IVR with queues, smart routing, recordings, voicemail, and caller ID controls; scalable hosted calling for concurrent inbound and outbound.
Outbound Voice Campaigns
Automated reminders, alerts, and promotions with retries and voicemail fallback; consent capture flows aligned with telecom regulations.
Conversational IVR & AI Voice Bots
ASR/NLU/TTS‑powered bots handle natural speech and interruptions; context‑aware escalation passes conversation history to live agents.
Analytics & Governance
Dashboards for containment, completion, sentiment, and agent performance; compliance, number masking, and governed caller ID practices.
Why Choose Vikalp Development for Voice Solution
Complete Offering
End‑to‑end program covering infrastructure, IVR, outbound campaigns, and AI voice bots.
Conversational Expertise
Natural, multilingual dialog designs that improve CX and reduce handle time.
Rapid Implementation
Fast API integrations and no‑code setup for quick, reliable launches.
Compliance First
TRAI‑aligned deployment with DLT registration and consent tracking.
Data‑Driven Tuning
Continuous optimization for higher containment, CSAT, and ROI.
Reliable Scale
High concurrency, resilient routing, and monitoring to handle spikes.
Frequently Asked Questions (FAQ)
Our conversational IVR understands natural speech, supports interruptions, and can secure transactions or escalate with context.
It automates repetitive tasks, freeing agents to handle complex queries.
Yes – integrations allow for lookups, updates, and automatic call logging.
We implement TRAI/DOT-aligned caller ID use, consent management, and campaign governance.