Build customer portals, mobile apps, outage and service workflows, and smart meter/IoT dashboards-with secure billing, payments, and AMI/SCADA integrations.
Industry Overview
Consumers expect transparent usage data, predictable billing, and fast issue resolution across web and mobile, while utilities must manage metering, field operations, outages, safety, and regulatory reporting. Vikalp Development designs and builds secure portals and apps with role‑based access, accurate data pipelines, and auditable workflows-improving CSAT, reducing call volumes, and streamlining operations.
Focus areas:
- Customer self‑service: account, usage, billing, payments, and service requests
- Outage management: reports, maps, ETAs, updates, and safety alerts
- Smart meter/IoT: interval data, anomalies/leak detection, and notifications
- Field operations: work orders, inspections, photos, signatures, and offline
- Compliance: privacy, consent, audit logs, and regulatory exports
What We Build
Web Applications
- Customer portals: usage charts, bills, payments, plans, and service tickets
- Program enrollment: EV/solar, net metering, time‑of‑use, and rebates
- Admin consoles: rate plans, adjustments, workflows, and reporting
Mobile & Apps
- Native iOS/Android or Flutter/React Native consumer apps
- Outage reporting, alerts, map views, and restoration tracking
- Field/crew apps: jobs, safety checklists, photos, signatures, offline sync
Platforms & Integrations
- AMI/MDM for meter data; SCADA/OMS/DMS for grid/outage events
- Billing/CIS for accounts, invoices, adjustments, and collections
- Payments: cards, netbanking, UPI, wallets, mandates/autopay, refunds
- GIS/maps for assets, outages, crews, and service territories
- Messaging: SMS/WhatsApp/email/push for alerts and reminders
Data, Analytics & Observability
- Usage analytics, load curves, demand peaks, and anomaly detection
- Billing/revenue dashboards, collections, and dispute trends
- Outage KPIs: SAIDI/SAIFI, restoration times, and alert performance
- Event logs for audits, adjustments, and customer actions
Security & Controls
- Role‑based access, SSO, MFA/OTP, device/session rules
- Encryption at rest/in transit, secrets management, and key rotation
- Consent capture, data minimization, retention, and immutable audit logs
Platforms & Tools We Work With
Mobile
iOS/Android, Flutter, React Native
Web
React/Next.js, Angular; Node.js/Java/.NET for services
Utility systems
AMI/MDM, SCADA/OMS/DMS, CIS/Billing, GIS
Payments
cards/wallets/UPI/netbanking; mandates/autopay and refunds
Analytics/Observability
GA4 (web), product analytics, logging/monitoring
Frequently Asked Questions (FAQs)
Native iOS/Android or Flutter/React Native for apps; modern web frameworks for portals; integrations with AMI/MDM, CIS/Billing, OMS/DMS, and GIS.
Yes-via AMI/MDM and OMS/DMS APIs/feeds, with secure authentication, data validation, and audit logging.
Yes-autopay/mandates, scheduled payments, refunds, and plan options via supported gateways/CIS integrations.
Job data and forms are cached for offline use; scans/photos/signatures queue and sync automatically when connected.
MVPs often ship in 8–12 weeks; multi‑system rollouts may span 16–24+ weeks depending on integrations and scope.