Citizen Service Portal & Mobile App
Build a citizen portal and mobile app that simplifies services, increases transparency, and reduces call-center load.
Years of Expertise
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Citizen Services Platform
Residents expect clear services, quick forms, digital payments, and real‑time status-without visiting offices or waiting on calls. Agencies need secure identity, verifiable records, and efficient workflows. We build intuitive, reliable portals and apps that connect citizens to services with transparency and speed.
At Vikalp Development, we design compliant, mobile‑first platforms that make it easy to discover schemes, submit applications, pay fees, track requests, and receive alerts-across web and Android/iOS.
Our Solutions for Departments, Municipalities & Agencies
Service Catalog, Discovery & Eligibility
Task‑based navigation, search and filters, scheme eligibility checkers, service pages with required documents, fees, timelines, and step‑by‑step guides.
Applications, Documents & e‑Sign
Guided forms with validation, document uploads and OCR, e‑sign/e‑stamp, case IDs, acknowledgments, and status tracking with SLAs.
Payments, Receipts & Renewals
Integrated payments (cards/UPI/wallet/NET banking), fee calculators, auto‑computed penalties, downloadable receipts, and renewal reminders.
Grievances, RTI & Feedback
Grievance lodging with category routing, RTI/FOI submissions, geo‑tagged issues, escalation paths, and citizen satisfaction polls.
Notifications, Alerts & Communication
Push/SMS/email/WhatsApp alerts for status, dues, outages, advisories, disaster updates, and service disruptions with multilingual support.
Integrations, Identity & Security
SSO with national/state IDs, department systems (land records, utilities, transport), e‑KYC, audit logs, consent, encryption, and role‑based access.
Departments, Municipalities, Agencies
Why Partner with Vikalp Development?
Citizen trust grows with clarity and reliability. We build portals and apps that make services easy to find, simple to apply for, and transparent to track-reducing footfall, shortening turnaround times, and improving service outcomes.
Frequently Asked Questions (FAQs)
Yes. We implement guided forms, document uploads, e‑sign/e‑stamp, case IDs, and real‑time status with SLA timers and notifications.
Absolutely. We integrate multiple payment options, fee calculators, auto‑penalties, instant receipts, and renewal reminders.
Yes. We support SSO/e‑KYC and integrate with core registries and departmental APIs for verifications, records, and updates.
We provide structured grievance and RTI flows with category routing, escalations, dashboards, and citizen communication logs.
We build WCAG‑aligned interfaces with multilingual content structures, language toggles, and locale‑aware notifications.