Design and build secure portals and mobile apps for applications, permits, benefits, payments, grievances, and service delivery-with compliant identity, audit, and integrations.
Industry Overview
Citizens expect simple, accessible digital services for applications, payments, and status tracking across web and mobile. Agencies must ensure security, privacy, accessibility, auditability, and interoperability with legacy systems. Vikalp Development delivers secure portals and apps with strong identity, consent, and logging, aligned to government standards and regional regulations.
Focus areas
- Citizen services: applications, e‑forms, uploads, payments, receipts, and status
- Identity & access: citizen login/SSO, OTP, biometrics (where applicable), roles
- Case & workflow: triage, routing, SLAs, approvals, and notifications
- Open data & transparency: dashboards, datasets, and publication workflows
- Compliance: accessibility, data protection, consent, and audit logs
What We Build
Web Portals
- Citizen service portals for applications, renewals, and grievances
- Department and program sites with content, forms, and search
- Open data portals and performance dashboards
Mobile & Apps
- Native iOS/Android or Flutter/React Native citizen apps
- Push notifications for acknowledgements, status, and reminders
- Offline capture for field visits and sync on connectivity
Platforms & Integrations
- Identity/SSO, national/state ID, KYC (as permitted)
- Payments: cards, netbanking, UPI, wallets; challans and receipts
- Case/citizen service systems, document repositories, GIS/maps
- Messaging: SMS/WhatsApp/email; IVR/chat where applicable
Data, Analytics & Observability
- Service usage analytics, queue/turnaround dashboards
- Server events for case actions, approvals, and audit trails
- Open data exports and APIs where appropriate
Security, Accessibility & Controls
- Encryption in transit/at rest, secrets and key management
- RBAC, session/device rules, MFA/OTP
- WCAG‑aligned accessibility, localization, and assistive tech support
- Consent capture, data minimization, retention, and audit logs
Sub‑Services We Offer
Government Department Website Design
Accessible, multilingual sites with services, forms, payments, status tracking, news, tenders, and governance.
Citizen Service Portal & Mobile App
Unified portal/app for eligibility, applications, e‑sign, payments, status, grievances, alerts, multilingual support.
Online Payments & eChallan Integration
Generate/validate eChallans, accept multi‑gateway payments, reconcile settlements, issue receipts, treasury reporting, notifications.
License & Permit Management System
Catalogs, checklists, guided applications, inspections, approvals, payments, renewals, QR certificates, public verification tools.
Public Procurement & eTendering Portal
Publish notices, onboard bidders, encrypt e‑bids, online opening, evaluations, e‑auctions, contracts, ERP integration.
Grievance Redressal & Feedback Portal
Omni‑channel intake, smart routing, SLAs, escalations, status updates, feedback surveys, dashboards, complete audit trails.
Platforms & Tools We Work With
Mobile
iOS/Android, Flutter, React Native
Web
React/Next.js, Angular; Node.js/Java/.NET for services
Identity/SSO
OAuth/SAML, national/state ID auth (where permitted)
Payments
UPI, cards, netbanking, wallets; challan generation
GIS/Maps
Google Maps/OpenStreetMap, GIS layers where applicable
Analytics/Observability
GA4 (web), product analytics, logging/monitoring
Our Delivery Approach
Frequently Asked Questions (FAQs)
Native iOS/Android or Flutter/React Native for apps; modern web frameworks for portals; integrations with identity, payments, and case systems.
Yes-via approved providers and government gateways, with secure authentication and audit logging.
Yes-WCAG‑aligned design and localization for multilingual interfaces.
Encryption, RBAC, MFA/OTP, consent capture, audit logs, and data minimization are standard patterns.
MVPs often ship in 8–12 weeks; large multi‑system programs may span 16–28+ weeks depending on scope and integrations.