Shipment Tracking Portal
Build a shipment tracking portal that gives real-time visibility, reduces WISMO calls, and accelerates exceptions resolution.
Years of Expertise
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The Visibility Challenge
Customers expect instant answers: current status, accurate ETA, location on a map, and what happens next. Operations teams need standardized events, exceptions handling, and fewer “where is my order” calls. Vikalp Development designs reliable portals that surface live data clearly, notify proactively, and integrate deeply with TMS/WMS/carriers.
At Vikalp Development, we create secure, mobile‑first customer portals that centralize tracking, ETAs, milestones, PODs, and notifications-so shippers and recipients stay informed without calling support.
Our Solutions for Carriers, 3PLs, Forwarders & Couriers
Multi-Identifier Search & Global View
Track by PRO/BOL/PO/Container/AWB/Order ID; advanced search, filters, saved views, and bulk track for enterprise shippers.
Real‑Time Status, ETAs & Maps
Live milestone timelines (pickup, in‑transit, out‑for‑delivery, delivered), geolocation/map view, predictive ETAs, and dwell/idle indicators.
Exceptions, Alerts & SLAs
Exception rules (delay, address issues, customs hold, temp breach), SLA countdowns, auto‑escalations, and guided playbooks to resolve issues faster.
PODs, Documents & Photos
Digital POD with signature, delivery photos, seal numbers, temperature logs, invoices, labels, commercial docs, and a searchable document vault.
Notifications & Collaboration
Email/SMS/WhatsApp alerts, self‑service subscriptions, shared tracking links, internal notes/mentions, and customer comments with permissions.
Integrations, Roles & Security
TMS/WMS/ERP integrations, carrier and telematics APIs, webhooks, user roles and RBAC, audit logs, SSO, and GDPR/CCPA consent tools.
Forwarders & Couriers
Why Partner with Vikalp Development?
Visibility builds trust and lowers cost-to-serve. We build portals that make shipment status obvious, exceptions actionable, and documents accessible-reducing support tickets and enabling faster, data‑driven operations.
Frequently Asked Questions (FAQs)
Yes. We support multiple identifiers, bulk tracking, saved filters, and shareable links for external stakeholders.
Absolutely. We combine carrier events, telemetry, and traffic data to present predictive ETAs and live map positioning where available.
We configure exception rules (late, misscan, OSD, customs hold), SLA timers, alerts, and playbooks with owner assignments and notes.
Yes. Digital PODs with signatures, time-stamps, geo‑tags, photos, temperature logs, and secure document storage are included.
Yes. We connect to TMS/WMS/ERP, carrier APIs, telematics/ELD, and provide webhooks for status pushes to customer systems.