Warranty Registration & Service Request Portals
Build portals that make it effortless to register products, submit claims with proof, track status, and receive timely updates.
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The Post‑Purchase Experience Challenge
Registrations and claims often fail due to long forms, missing documents, and unclear steps; guided flows and automation increase completion and trust. Clear tracking and proactive notifications reduce calls and cycle times.
At Vikalp Development, portals use QR/serial scanning, prefilled forms, document uploads, and automated reminders-integrated with PIM/ERP/CRM and helpdesk-to streamline warranty and service operations end to end.
Our Solutions for Manufacturers & Distributors
Easy Registration
QR/serial scan, OCR for invoices, prefilled product data, localized forms, consent capture, and instant confirmations.
Guided Claims
Step‑by‑step troubleshooting, defect taxonomy, photo/video uploads, proof‑of‑purchase validation, and dynamic checklists.
Status & Notifications
Self‑service claim tracking, SLA milestones, pickup/repair/return updates, and email/SMS/WhatsApp reminders.
Parts & Service Scheduling
Book onsite/ASC visits, slot selection, technician ETA, spare approvals, estimates, and digital job cards.
Warranty Rules & Renewals
Product‑level terms, region/partner variants, paid vs free coverage, extensions, renewals, and auto‑invoicing.
Devices & Proof
Geo‑tag and timestamp, device metadata, tamper‑proof logs, and serial validation to curb fraud.
Knowledge & Self‑Help
How‑tos, videos, parts diagrams, FAQs, and decision trees to reduce avoidable claims and returns.
Channel & Partner Access
Dealer/ASC portals for registrations, RMA, parts ordering, entitlements, and claim adjudication with audit trails.
Integrations & Data
PIM for specs, ERP for entitlements and stock, CRM/helpdesk for cases, payments, and analytics dashboards.
Manufacturers & Distributors
Why Partner with Vikalp Development?
Frictionless registrations, guided claims, and proactive updates shorten turnaround time, reduce support load, and improve NPS and retention.
Frequently Asked Questions (FAQs)
Yes. QR/serial scanning prepopulates product details and reduces errors in registrations and claims.
Yes. Configure coverage tiers, renewals, and auto‑invoicing with reminders and receipts.
Customers track status in the portal; automated emails/SMS/WhatsApp send milestone and pickup/return updates.
Yes. Partner portals support registrations, entitlement checks, RMAs, and approvals with full audit logs.
Yes. Product, entitlement, stock, cases, and payments sync bi‑directionally for accurate, real‑time operations.